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Service Advantages

From quotation to delivery, we provide one-stop customer service, quickly respond to customer needs, efficiently solve problems and complete delivery; in addition, we can also meet customers' needs for high-performance connectors through professional material design, process optimization, sample preparation and testing, mass production and supply, technical support and other services.

  • Personalized Service

    After-sales service provides personalized services based on the customer's specific product usage to meet the customer's specific needs.

  • High-Quality Spare Parts Supply

    The spare parts provided by Hengwo after-sales service team are all original parts, which ensures the quality of maintenance and timely maintenance to avoid downtime due to lack of spare parts.

  • Customer Training

    Hengwo after-sales service not only solves problems, but also provides customer training to help customers operate and use products correctly, deal with various common problems, and improve product efficiency and safety.

  • Professional Technology

    Hengwo after-sales service team is composed of experienced and professional engineers who can effectively solve various faults and usage problems.

  • Quick Response

    Hengwo after-sales service team can respond to customer needs quickly 24/7, get in touch with customers in time, and dispatch professionals to provide services in the shortest time.

After-Sales Service And Commitment

Company Positioning

  • 1. Free technical training and maintenance training for users.
  • 2. We strictly abide by the "Three Guarantees" service. If any quality problems occur during the "Three Guarantees" period, we will be responsible for repair, replacement, and return until the product meets the quality requirements.
  • 3. If any questions arise during the construction and installation process, we will respond within 24 hours. If there are major problems or other problems that cannot be solved quickly, we will solve them within a week.
  • 4. We will create customer profiles and customize user return visit plans
  • After-Sales Process

    1. Call Hengwo's 24-hour repair hotline +86-021-59546122 and let us know your problem and location


    2. Hengwo after-sales service team will arrange professional technicians to come to your door as soon as possible based on the information you provide.


    3. Professional technicians will communicate with you and conduct on-site maintenance or debugging after understanding the specific situation.


    4. After the repair is completed, confirm that the product is working properly and provide necessary usage instructions.


    5. Hengwo after-sales service team will keep in touch with you after the repair is completed to ensure the normal operation of the product.